Pilot Programs
AI customer-facing assistants
Assess customer-facing AI assistants by approved answers, human handoff, unavailable questions and careful review of conversations.
Section
Pilot Programs
Pilot Programs
AI procurement and pilot programmes
Screen AI suppliers, run a bounded business pilot and use its evidence to make a purchase decision.
Pilot Programs
Choosing a pilot owner and approval criteria
Assign an AI pilot owner, record decision rights and set adoption gates before seeing results.
Pilot Programs
Deciding when a tool is not ready for business adoption
Use AI pilot evidence to approve a narrow use, hold for a specific fix or decline adoption.
Pilot Programs
Evaluating AI tools for business tasks
A practical framework for choosing and trialling AI tools against real business work, accepted outputs, operating limits and review effort.
Pilot Programs
Running an AI tool pilot with non-sensitive test data
Set an input boundary, rehearse the full workflow and report what a non-sensitive AI pilot can establish.